General
Membership
Contacts / Connections
Communities / Discussions
Library / Resources
General | Top
Q: What is my username/password?
A: Your login credentials are the same username and password that you use to log in to cloc.org. If you have forgotten your login credentials or need assistance with your login information, please click
here.
Q: How do I update my contact information?
A: On your profile page, click the pencil icon next to "Contact Details" in the left column.
Q: How do I control what information is visible in My Profile?
A: Please navigate to your profile page, then select the "My Account" tab and choose "Privacy Settings" from the drop-down menu. This will let you control what information is visible to whom. After you’ve made changes, click the “Save Changes” button at the bottom of the page.
Membership | Top
Q: Can I be a CLOC member if I am not an In-House Legal Operations Professional?
A: Yes! The CLOC Membership community is open to the entire legal ecosystem.
Q: What is the membership term/timing?
A: Annual membership are a 12-month cycle, renewing on your date of member acceptance
Q: Can we join as an organization?
A: CLOC Membership is offered on an individual basis, but organizations with multiple team members joining can take advantage of our group packages and receive discounts. Please check
here for pricing.
Q: Will we allow memberships for those who are “retired or in transition”?
A: We accept applications for individuals who have/had been employed within the last 18 months of their application. Each application is reviewed by CLOC and we will follow-up if additional information is needed.
Q: Do you have to be a member to join the Vendor Directory?
A: No. Anyone can create a Listing in the Vendor Directory. Detailed information on joining is available within the
Vendor Directory.
Q: Do you have to be a member to post on the job board? Is posting a job listing a member benefit?
A: Everyone can post on the
job board. At this time cost of the ads is not included with the membership.
Q: How can I pay for my membership dues?
A: You can pay for your dues through the
Member Compass. You will also receive a renewal invoice 30 days prior to expiration via email. The dues can be paid online via credit card, wire transfer, check, or by a third party.
Q: I missed my renewal, but I still want to be a member, what do I do now?
Q: How do I find out if my company is already a member?
A: Before applying to be a member, check with your company to see if they have a group member package. Group member packages have a unique application specific to that company. To search for Enterprise member packages on the website:
- Browse to Join CLOC and select Get Started.
- Go through the prompts and on the third step there will be a box to search for your company.
If your company is not listed and you think they have a group membership, please
reach out to us.
Q: What happens if I apply for the wrong category?
A: We review each application to verify role and category. In some cases, we can update the category from the backend, but it some cases the applicant will have to resubmit an application. To ensure you’re picking the right category for your role in the legal ecosystem,
contact us before starting the application process.
Q: How do I renew my membership?
A: Please see the renewal instructions
here.
Q: What is CLOC's refund policy?
A: CLOC offers a full refund of membership dues if cancelled within the first 30-days of the membership being activated. After 30 days, dues are non-refundable but may be transferred to another company representative for the remainder of the membership period. Please contact
info@cloc.org with any questions.
Q: How can my organization sponsor or collaborate with CLOC?
A: CLOC offers a variety of opportunities to engage with our audience and build awareness of your organization. Contact
Meagan Beresford to learn more.
Contacts / Connections | Top
Q: How do I find other members?
A: Click “Engage with Peers" in the navigation, then click "Member Directory”. The Directory lets you search for other users based on:
- First and/or last name
- Company name
Switch to the “Advanced Search” tab to refine your search results by:
- Location
- Industry
- Key Professional Focus
- Technologies Used
Communities / Discussions | Top
Q: What are forums and groups?
A: Forums and groups allow you to participate in discussions and share resources with other CLOC members.
Q: What forums and groups do I already belong to?
A: Go to “Engage with Peers” in the main navigation bar. Select “My Groups” to view the forums and groups you currently belong to.
Q: How do I subscribe to a group?
A: Click on “Engage with Peers” in the main navigation and click on “In-House Regional Groups (only for In-House members),” "Shared Interest Groups," or "Committees" in order to see available groups you can join. Click on the group that you wish to join and simply click the "Join Community" button then choose a delivery option for posts (Real Time, Daily Digest or No Email).
Q: How can I control the frequency and format of emails I receive?
A: Navigate to your profile and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. On that page, there are subscription options: Real Time, Daily Digest, No Email, or a Consolidated option.
For each discussion, you have the following delivery options:
Real time: sends an email every time a new message is posted.
Daily digest: sends one email to you each day, consolidating all of the posts from the previous day.
No Email: allows you to be part of the group without having emails sent to you. You can still post and read others’ messages by logging into the community site.
Consolidated Daily Digest: select this option for multiple communities to receive one email per day with a summary of all posts for each of the selected communities. This is a way to reduce the total number of emails you receive if you are subscribed to multiple communities.
Consolidated Weekly Digest: select this option for multiple communities to receive one email per week with a summary of all posts for each of the selected communities. At the top of the page, choose which day of the week you prefer this digest to be delivered. This is a good way to reduce the total number of emails you receive if you are subscribed to multiple communities.
Q: How do I leave a group or unsubscribe from a discussion?
A: Go to your profile and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. Here, you will see a list of available groups and those to which you’ve subscribed. Select "No Email” under the Discussion Email column for the discussions you wish to unsubscribe from.
Q: How do I respond to others’ posts?
A: To respond to a discussion post, please navigate to the discussion post and click “Reply to Discussion” to send your message to the entire community. To send a message to the only author of the post, please select “Reply to Sender” (located in the "Reply to Discussion" drop-down). We recommend replying to the sender for simple comments like “me, too” that add little value to the overall discussion; and replying to the entire community when you are sharing knowledge, experience or resources that others could benefit from.
Q: How do I start a new discussion thread?
A: Go to any forum or group you are a member of and click the "Add" button next to the Latest Discussion Posts area. From an email for a particular discussion forum, you can use the “Post Message” link located at the top of the discussion email.
Q: I’m having trouble viewing the HTML email messages. How do I fix this?
A: If images are not appearing, it is likely that your email client is set to suppress images. This should be something you can change in your security or viewing options.
Q: Can I search for posts across all the groups?
A: Yes, please enter a keyword in the search bar located in the main navigation. To refine your search results, please use the filters on the left side of the search page.
Q: How do I see a listing of all of the posts to a specific forum or group?
A: Locate the forum or group you are interested in viewing from the appropriate page under "Engage with Peers". Click through the group's landing page, then click on the “Discussions” tab. If you see a post you’re interested in, click the subject line which will take you to the entire thread. “Show Original Message” at the bottom of all of the posts in a thread will display the original message that started that discussion.
Libraries | Top
Q: How do I find resources that may have been uploaded by other members?
A: If you know which library the resource might be located in, find the affiliated forum or group via the "My Groups" page under "Engage with Peers" in the main navigation. Click through the group's landing page, then click on the “Library” tab . If you do not know where the resource might be, enter search terms in the main search box the same way you might enter search terms into any another search engine.
Q: Can I search for specific file types?
A: Yes. Enter your desired keyword in the main search box. From the search results page, use the filters on the left side to refine the search. Click on "User Content" then click on "Library Entry - File" and towards the bottom of the filters you will see the file type options to choose from.
Q: How do the libraries get populated?
A: The libraries are populated in two ways:
1. When you include an attachment in a discussion post, the system automatically places it in the affiliated library.
2. You can also upload documents directly to a library by using the "Create New Library Entry" button on any group's library tab. Library resources are not required to be associated with a discussion thread.
Q: How do I upload a file?
A: Select "Create New Library Entry" on any group landing page. Please note that uploading a document is accomplished by completing a few steps, and each step must be completed before you can move on to the next:
- Choose a title for your document, and include a description (optional). Select the library to which you’d like to upload it, and select a folder to which you’d like to upload it (optional). Then, choose an Entry Type (most will be Standard Files, but be cognizant of any copyright licensed material). Once you have completed these steps, please click “Next.”
- Upload your file.
- Select “Next” if you want to further describe your files and/or add tags to your file. Otherwise, please click “Finish” to post your library entry
Q: What kind of files can I upload?
A: The system supports dozens of file types including hyperlinks, standard files (Word, Excel, PowerPoint), webinars, images and YouTube videos.
Q: What are the “tags” for?
A: Tags are great way to organize and categorize content on your site. Tags can be applied to blogs, library entries, events, and glossary terms. Tagged items are prioritized in the search results.